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Security alert

Phishing attempt posing as the FTA

Updated on 21 May 2026

A fraudulent message is currently circulating which purports to be from the Federal Tax Administration (FTA) and announces an alleged tax refund of CHF 287. This email is a phishing attempt designed to trick you into entering your bank details on a fake government website.Please ignore these emails, do not click on any links they contain, do not disclose any personal information, and delete these emails.

Tax free for tourists

Have you bought something over the counter and now want to export it from Switzerland? Find out more about the so-called «Tax-free for tourists» here.

The following explanations are based on the Ordinance of the Federal Department of Finance dated 24 March 2011 on the Tax Exemption of Domestic Supplies of Goods for the Purpose of Exportation in Tourist Traffic (SR 641.202.2; Exportation in Tourist Traffic Ordinance). Unless otherwise indicated, the article references concern this ordinance.

Forms

Federal Office for Customs and Border Security FOCBS

Contact

If you have any questions, please contact us using the contact form.

Specific enquiries (German)

Federal Tax Administration FTA
Main Division Value Added Tax
Schwarztorstrasse 50
3003 Berne